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IT Infrastruture Field/Support Engineer

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IT Infrastruture Field/Support Engineer

General Description

We are looking for an IT Infrastructure Field/Support Engineer for post-sale activities. Position requires interfacing with clients as a technical expert for both during the initial implement and ongoing support of Elite Technology at customer’s site.


  • Provide Tier 1-2 level support including reproduction and documentation of system events.
  • Onsite and Remote installation for new and upgrade of IT Infrastructure (hardware and software)
  • Ability to diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion so that they understand the root of the problems.
  • Perform onsite customer training during initial installation and ongoing as required.
  • Collaborate with customers to engineer effective solutions incorporating our products.
  • Collaborate with the Pre-Sales and Sales Team as needed to educate and inform them of customer needs/requests.
  • Monitor all assign cases for customer support and update all activities on company tracking system.
  • Documents service and installation actions by completing forms, reports, logs, and records.



  • 4 to 8 year experience within working in IT infrastructures
  • Minimum 2 years of experience as a Technical Support Engineer or similar role.
  • Understanding installation and troubleshooting IT infrastructures: x86 server/Storage/ NAS/ SAN(Oracle/ HPE/ Fujitsu…)
  • Understanding installation and troubleshooting infrastructures software: Linux/Unix/Windows Server
  • Understanding installation and troubleshooting DBMS: MySQL, Oracle, MS SQL server
  • Proven troubleshooting capabilities of software and hardware issues.
  • Great customer interpersonal and communication skills.
  • Availability for traveling – approx 5%-10% of the time.
  • Motivation to learn new skills and technologies



  • High level IT on premise hardware: Oracel x86/SPARC server
  • High level IT on premise software: OVM for x86/SPARC server
  • Experience with installation and support Oracle Engineer Systems
  • High level database management, installation and troubleshooting: MySQL, Oracle, MS SQL.
  • Experience with Oracle ecosystem installation and support.
  • Have certificates of vendor like Oracle/HPE/Fujitsu/VMware/Microsoft…



  • University of degree in Computer Science
  • Language: English intermediate level
  • CV Language: English Only



  • Net salary: we will cover your medical, social and unemployment insurance for you as well as your personal income tax.
  • Year-end bonus depends on the business situation of the company.
  • Working professional environment, with opportunities for personal development.
  • To participate in training programs to improve skills and profession.
  • Team building and End Year Party (depending on Company’s yearly program) Annual medical check (depending on Company’s yearly program)
  • Others: Company sponsored sport clubs: Football, badminton
  • Working at Office: 289/1 Ung Van Khiem, Ward 25, Binh Thanh District, Ho Chi Minh City.
  • Working time:
  • Monday to Friday: 8:00 – 17:00
  • Saturday 8:00- 12:00 PM (Free after 12:00 pm if completing the work)